Transcom Italy and DataChronic have signed a partnership to improve Customer Experience through the design and development of innovative digital services. One of the first objectives is to improve performances optimizing time consuming tasks with higher quality through the use of intelligent process automation.
Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.