Peter Tetlow May 18th, 2020 People

Agent Experience: Challenges and opportunities


Agent experience is one of the most critical subjects for any company offering customer experience (CX) expertise - such as Transcom. What are the key challenges to creating a great agent experience? Here are a few of the key ones.
Learn more
Stefan Berg Sep 16th, 2019 Innovation

Happy birthday T:Labs!


To meet the demands of a fast moving industry and be at the forefront of innovation to help our clients grow, we are now announcing the birth of T:Labs, an innovation hub that is cross fu...

Learn more
Helene Ruda Jun 10th, 2019

Transcom awarded Best Cloud Implementation


In the grand finale of the annual Interactions EMEA conference, NICE announced the winners of the CX Excellence Award, five organizations that excelled in the delivery of service and leve...

Learn more
Eduardo Valdelomar Apr 10th, 2019 Innovation

Intercompany automation


In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...

Learn more